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Shipping

Shipping

 

WE SHIP FAST!

 

How much does shipping cost?

Shipping costs $7.60 for our Standard Service up to $80 and is FREE for overs over $80. Express Service is $12 - see estimated delivery times below.

Can I pick up my order?

Yes! We have a secure pickup location in Carina, Queensland 4152. Once you receive your dispatch notification email your order will be ready for collection. You will also be sent another email with information on how to access your order once you arrive. Collections can be done between 7:30am-6pm Monday-Friday. Please ensure your order is collected within 3 business days. 

How long will it take?

It will vary based on location and shipping option selected, but here a guide based on our experience:

Express

Queensland
Brisbane Metro - 1-2 days
Gold Coast - 1-2 days
North Coast - 1-2 days
Cairns - 2-3 days
Regional  - 2-3 days

New South Wales/Australian Capital Territory
Sydney Metro - 1-2 days
Canberra - 1-2 days
Regional - 2-3 days

Victoria
Melbourne Metro - 1-2 days
Regional - 3-4 days

South Australia
Adelaide Metro - 1-2 days
Regional - 5 to 5 Days

Tasmania
Hobart Metro - 1-2 days
Regional - 4-5 days

Western Australia
Perth Metro    - 1-2 days
Regional - 4-5 days

Northern Territory
All Areas - 5+ Days

Standard

Queensland
Brisbane Metro - 1 to 3 days
Gold Coast - 2 to 3 Days
North Coast - 2 to 4 Days
Cairns - 3 to 5 Days
Regional  - 4 to 8 Days

New South Wales/Australian Capital Territory
Sydney Metro - 3 Days
Canberra - 4 Days
Regional - 4 to 8 Days

Victoria
Melbourne Metro    - 4 Days
Regional - 4 to 8 Days

South Australia
Adelaide Metro - 5 Days
Regional - 5 to 8 Days

Tasmania
Hobart Metro - 7 Days
Regional - 7 to 8 Days

Western Australia
Perth Metro - 5 to 8 Days
Regional - 8+ Days

Northern Territory
All Areas - 7+ Days

How can I track my order?

Easy. We'll email you a tracking link as soon as your order ships.

Where do you ship from?

We ship almost everything from beautiful Brisbane! 

What post carrier services do you use?

Australia Post Regular, Australia Post ExpressAustralia Post Registered, Couriers Please Express and Fastway are currently used for dispatch on all orders. We use the most suitable carrier for your order size, weight, destination and shipping type chosen.

When you choose Express shipping, we use the fastest possible service to your area. While we can't offer overnight shipping to regional areas, we will still get your parcel to you as fast as we possibly can.

Do I have to be home to receive my parcel?

Not necessarily. If you know you won't be at home to receive a parcel, you are able to issue an Authority to Leave. Issuing an Authority to Leave voids your shipping insurance, and we cannot replace parcels that are lost or stolen.

For all Australia Post parcels, a signature is not required. Sometimes a calling card will be left in your letterbox and the parcel will await collection at your local Post Office. Sometimes the contracted delivery driver might forget to leave a calling card, so always check your tracking (where possible) or your parcel may be returned to us automatically after a week or so. We cannot be liable for re-shipping costs under these circumstances.

For Couriers Please parcels, if you're not home and an Authority to Leave has not been given, a calling card will be left in your letterbox and the parcel will return to their depot until you arrange re-delivery. Sometimes the contracted delivery driver might forget to leave a calling card, so always check your tracking or your parcel may be returned to us automatically after a week or so. We cannot be liable for re-shipping costs under these circumstances.

Are all your products in stock?

The 101geo website uses a live stock level system. If our website says that we have an item in stock, then it's on our warehouse shelf in Brisbane waiting for you! While stock errors sometimes occur, we will always do our best to solve the issue to your satisfaction as quickly as possible.

If a product is sold out most of our lines replenish within 2 weeks, but some stock comes from overseas and may take longer. If you feel you have been waiting too long, pleaseContact Us and ask for an ETA. If we have one, we'll let you know!

How can I track my order?

Check your Dispatch Confirmation email, if we have used an Australia Post service, you can simply click the link and be directed to their tracking page automatically. Easy!

If we have used a Couriers Please service, simply copy and paste the first label number from your email into the Couriers Please website - just look for the ezyTrak logo on the left of every page. You only need one number per consignment for full tracking, even if additional labels have been scanned.

Tracking usually begins when the parcel reaches our local distribution centre, but scan events may not appear until the parcel arrives in your state. 

Will Caching Supplies track my order for me?

Unfortunately we aren't able to keep an eye on the progress of every parcel which leaves our warehouse. Individual customers are responsible for tracking their orders to ensure that they are not missed or accidentally left uncollected. Any parcel which is left uncollected with either Australia Post or Couriers Please may be returned to us at any time. Should this occur, the customer is liable for the full, non-discounted shipping rate to have the parcel dispatched again.

Do you ship overseas or internationally?

Yes, we ship world wide.